Shipping & Return Policy
We decided to not offer free shipping at the moment in order encourage mindful shopping.
The current shipping fees are the following:
Germany - 4,99€ per Order
EU (Europäische Union)- 9,99€ per OrderAustria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United KingdomRest of World- 19,99€ per Order
If you are not completely satisfied with your purchase, for any reason, you can return it within 30 days after receiving it and we will send you a refund after we processed the return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note that opened perfumes can not be refunded due to hygiene reasons. Therefor please use the tester.
SIMPLY RETURN TO:
nousence | Felix Radloff
Neuer Pferdemarkt 17
Please return the items in their original package.
We do not offer return labels. Return shipping cost are carried by the customer.
As soon as we have processed your return we will issue a refund.
Please pack the items adequately so that they won't break or get lost.
Refund will be processed once a week.